Fees & Policies
The way we run things.
Chasing Sound reserves the right to change (or introduce) policies, fees, waivers and other Studio guidelines and requirements at any time.
Let's get you started - what you need to know.
Chasing Sound offers private instrumental tuition to students six years and up, as well as performance opportunities, School Holiday Workshops and Ensemble Programs. We empower and equip our students for their musical journey and connect them to their broader community.
Tuition is paid in advance for all Chasing Sound lessons and programs. These fees secure your weekly spot in our lesson schedule or participation in our performance outcomes. Lessons are scheduled weekly throughout the school terms with holidays and closures calculated to reflect your invoice.
Tuition fees options: (Term / Month)
$36.00 per 30min lesson payable in advance by the school term
$37.00 per 30min lesson payable via direct debit by the month
For families having 3 lessons or more per week:
$36.00 per 30min lesson payable in advance by the month
Please note: The monthly or term payment amounts will change depending on the placement of the school holidays and the length of the month or term.
A Trial Period is offered when you first enrol, with tuition fees the same as above and payable in advance. You can opt for a trial period of between 3-4 lessons and select a payment method at the conclusion of these sessions to formalise your enrolment with us.
Tuition fees are non-refundable for monthly payment. For term payment, refunds are available if students discontinue lessons early, however this process incurs an administration fee.
Cancellations, Make-Ups and more.
What happens when you're away or running late.
Notification & Make-Up Lesson
Absence notification must be by close of business the day before the lesson, otherwise the full lesson fee is charged. Do not reply to text message reminders instead contact Chasing Sound via email or phone.
Make-up lessons are offered at the discretion of the Chasing Sound Admin Team and the tutors and cannot be rescheduled if missed. An online lesson is available in the instance that an alternate time can not be arranged with the tutor.
Lessons canceled on the day of the lesson will not be made up, nor will a refund/credit be given. Exceptions in cases of unforeseen illness, accident, or emergency may be considered and arranged at the discretion of the tutor and Admin Team.
In order for any exceptions to be considered please inform us in writing as soon as possible. If we do not receive this request promptly and in writing, no exception will be offered.
Late Arrival and Schedule Adjustments
If the student is late they have the option of completing the remainder of the lesson time or elect to miss the session entirely but the lesson is still charged.
Chasing Sound is committed to finding a lesson time-slot that suits all parties involved however please be aware that we reserve the right to move a student lesson time during the year.
Absences, Substitutes & Discontinuing.
The in's and out's of coming to lessons. Take the time to read and know what you are signing up for.
Everyone at Chasing Sound has the right to feel safe and remain healthy. No students should attend lessons when sick (e.g. fever, nausea, vomiting, etc.). Chasing Sound reserves the right to dismiss a student from a scheduled lesson if the student arrives exhibiting symptoms of illness. In that case, a make-up lesson will not be offered. Please refer to our Studio Guidelines Policy for more detail.
If the student is to be absent for an extended period of time, please notify us in writing in advance. Please be aware that depending on the length of the absence, the lesson time-slot may not remain available upon their return.
In the event of a tutor absence, Chasing Sound reserves the right to provide a Substitute or schedule a timely make-up session for lessons missed. Similarly, if a tutor ceases their work at Chasing Sound, we reserve the right to replace them with a new tutor.
Discontinuing Lessons or Dismissal
To discontinue lessons, students need to notify the school in writing. If you decide to withdraw from lessons after payment has been made, a refund can be processed but will incur a $10 administrative fee.
Chasing Sound reserves the right to pause lessons due to frequent absences, disciplinary problems, overdue tuition payments, and/or parental noncompliance with our policies.
Chasing Sound Policies
These set the culture and environment for Chasing Sound.
Although we have a waiting area and we welcome members of our community into this space, we request that siblings and children are not left unsupervised in the Studio. Duty of care only applies to the student when they are in the lesson with their tutor. Please ensure you collect your children promptly from their lesson.
Chasing Sound is committed to communication being open, honest, respectful, measured, sensitive and constructive. In adhering to these principles we aim to strengthen the goodwill and the positive partnership between parents and the school and to enhance the wellbeing and learning opportunities for our students.
Please note, invoices and general information will be sent via email and we use SMS lesson reminders. Where information is regarding long-term absences, adjustments to lesson times, invoices/payment etc. this must occur via email. Lesson absences, lesson confirmations and late cancellations/arrivals can be communicated via SMS/phone.
Chasing Sound also use our online Student Portal to upload/share resources and communicate lesson notes. This allows transparent contact between tutors, students and parents.
Photography & Videography Release
Any photographs, audio or videos of students or families at Chasing Sound premises and/or events may be used in promotional publications, on our website, social media platforms or as part of press releases. There will be no compensation for the release. Please notify the Studio in writing if you do not consent for this material to be used.
The Chasing Sound Community
Chasing Sound welcomes students, parents and members of the community from any religion, gender, race, color, sexual orientation, national and ethnic origin. It is our belief that access to our programs, and music education in general, should be available to all and as such, we do not abide discrimination of any kind.
Chasing Sound is a place where all people are safe and welcome and everyone has the right to be treated with respect and understanding. Anti-social or inappropriate behaviour, or conduct that conflicts with our policies will not be tolerated and will be reported to the relevant authorities.
Chasing Sound has Child Protection Policies in place to empower and educate young people and maintain professional standards and transparency within our community.